What is Unicenter Service Desk?
It is a product that offers you service request, incident, problem and change management that maximizes analyst productivity and enhances responsiveness. ITIL compatible and built on a proven, scalable architecture, Unicenter Service Desk aligns IT processes with your business goals while providing superior service for employees, customers and partners.
What IT service challenges does it meet?
Unicenter Service Desk addresses the common challenges of managing service commitments, keeping your end-users productive and customers happy by simplifying and managing complex service and support requirements.
What features does it offer?
Unicenter Service Desk features workflow-driven ITIL automation for incident, problem and change management and offers self service capabilities to end users. It manages service levels to ensure response time commitments and automated customer surveys to ensure high quality support.
What platforms does it support?
Microsoft Windows, Linux (Red Hat Enterprise), UNIX (Sun, Solaris, HP-UX, IBM-AIX) servers; Microsoft IE, Mozilla, Firefox Web interfaces; and Ingres, Microsoft SQL server and Oracle databases.